Accessing mental health support services


Jan 19 2022

· 2 min
Accessing mental health support services

As we move into 2022, it’s important to make sure you are investing in your overall health. Here at The Erb Group of Companies, we have a great benefits package that kicks into gear for full-time employees after completing their 3-month probation period. Speak with your manager or learn more about the benefits offering on Erb Connect, our companies’ internal communications platform available to all Erb employees.

Benefits information on Erb Connect

To learn more about your benefits, log into Erb Connect with your last name and employee number. Click the drop-down tab and click the policies and forms page. You’ll be able to find information about myGroupHealth and other forms such as how to claim an expense, waiver of benefit coverage, Sun Life Change of Records and much more.

Wellbeing support services in your benefits

Most employees at The Erb Group of Companies, have access to various practitioner benefits. We encourage you to make utilizing them in 2022 a priority. You have benefits covering expenses for naturopaths, social workers, physiotherapists, and massage therapists, to name a few.

Accessing the Employee Assistance Program (EAP)

Trucking poses several risk factors when it comes to mental, as well as physical health issues. Long driving shifts, disrupted sleep patterns, social isolation, and delivery urgency can all create health issues, such as sleep apnea, obesity, diabetes, drug and alcohol abuse, and psychological problems. Our EAP program sits separate from employee health benefits but is a helpful resource to access confidential counselling for you or your immediate family. For more information and pre-approval, contact Human Resources HR – EAP helpline by calling 1-800-291-2710 ext. 3998 or email

What is Virtual Healthcare Solution

Virtual Healthcare Solution (VHC) is a benefit provided to Erb employees. It provides convenient access by mobile phone or computer to nurse practitioners and doctors to discuss, diagnose and treat many common health problems. The VHC service is accessible 24/7, 365 days a year by secure text and video and provides the following:

  • Access medical professionals anytime/anywhere through either a mobile app (iPhone and Android) or computer
  • Diagnose medical concerns
  • Provide advice on your medical concerns
  • Write new prescriptions and renew existing prescriptions
  • Make referrals to specialists and other health care professionals
  • Where necessary, help facilitate appropriate in-person care
  • Provide medical documentation and notes

How to access Virtual Healthcare

First, you will need to enroll in the VHC Solution. Go to the GroupHEALTH’s Solutions Centre and follow the enrollment process. You will need your Policy # and Certificate # from Your oneCard. Once enrolled, you will be given a user ID and password and have access to the VHC Solution.

The mobile app is the best way to keep the VHC Solution with you on the go, wherever you go. Simply download the Akira app (Akira: Healthcare on Demand) on an Apple or Android device. Follow the instructions to log in, using your username and password provided during the enrollment process. After that initial log in you will be able to create a medical profile, add Dependents to the service and connect with a healthcare professional. The VHC Solution is also available by computer at

In the last few years, we have all realized our health should take top priority. We encourage current employees and those interested in Erb to ask about your benefits. Taking advantage of your benefits can reduce your taxable income and add additional savings.

To learn more about your benefits or EAP, check out Erb Connect, speak with your manager, or email Human Resources at