FAQ – Frequently Asked Questions

We work with clients of all sizes, including customers that ship under $5,000 on an annual basis. Our services are designed to offer personalized cold chain solutions, allowing us to take the most complex loads off your back. Whether you need to ship less than a full skid or multiple skids simultaneously, we can help you move your freight with ease.

There are no limits when it comes to our Fresh and Frozen shipping capabilities. However, our services are unable to accommodate the transportation of cannabis, hazardous items, or DG (Dangerous Good).

Yes, we offer lanes that go to the U.S. and back to Canada. We service all the lower 48 states with weekly shipments into the U.S. and flexible options for last-minute logistic demands. We also ship from Canada to the U.S. However, we do not ship from the U.S. to the U.S. To view a detailed map of our service areas from Canada to the U.S., click here.

To prepare to have an order shipped with us, see the following steps:

• For existing clients of The Erb Group, place an order through our Erb Interactive customer portal.
• For new clients of The Erb Group, who do not have an existing account with Erb Interactive, please fill out the form to set up your account information through email (sales@erbgroup.com).
• After the registration process, dispatch will initiate a truck to pick up your shipment. You will need to ensure the order is ready for pick up with an Erb Bill of Lading. Access a BOL for your shipment through the Erb Interactive Portal.

Fuel Surcharge is an additional fee added to your base shipping rate to account for fluctuating fuel prices. Our fuel surcharge is determined by the weighted cost of our fuel purchased in the preceding week. Enter your contact information in the form for email updates on weekly fuel rates.

Note: Shipments rated less than or equal to 9,999 pounds and 5 pallet spots & less, will have the LTL FSC rate applied. Shipments rated on a billing weight of 10,000 pounds and greater, or that are 6 pallet spots or greater, will have the Truckload FSC rate applied.

Yes, we do provide container de-stuffing. Our refrigerated docks and cold storage facilities allow us to provide container de-stuffing while still protecting the structural integrity of our clients’ perishable goods. Container de-stuffing offers a service of unloading goods out of containers, organizing, and preparing the shipment to be delivered to its required destination. Please contact sales@erbgroup.com for more details about this service.

Less-Than-Truckload (LTL) shipments are calculated on a cube model. The cubing model is determined by the cubic volume in a trailer or the space your shipment occupies. The cubic measurement of your load will impact the cost of your freight when shipping LTL. Learn to calculate the dimensions of your shipment in cubes below.

Cubing and Dimensions

Minimum density will be based on 12 pounds per cubic foot. To calculate the dimensional weight, you multiply the length (in inches), width (inches) and height (inches) of your shipment, then divide that result by 1728 and multiply by 12.

For specific shipments

• Individual pallets 72 inches or taller, irregularly shaped, or unstackable pallets will use the trailers' total height of 90 inches.
• Individual pallets 48 inches or wider will use the trailers' total width of 96 inches.

Per-hundred-pound rates are used to calculate Less-Than-Truckload shipments. To determine the per 100 lbs. rate, you multiply the price for the specific traffic lane by the weight of the shipment and then divide the result by 100. This calculation provides the total freight rate before factoring in fuel and tax.

Total Freight Weight = (Price for Traffic Lane x Weight) / 100

You can access details about your shipment through our customer portal, Erb Interactive, or by contacting our customer service department at customerservice@erbgroup.com. Erb Interactive is client hub where you can find customized information regarding the delivery status of your shipment. Real time shipment tracking is also available for customers using Erb Expedite services through a user-friendly mobile app with high visibility tracking capabilities.

At The Erb Group, we pride ourselves on providing comprehensive transportation solutions through our vast fleet of equipment. As an asset-based carrier, we own a diverse range of vehicles, including tandem, tridem, and sprinter vans, as well as Straight Trucks designed to operate at fresh or frozen controlled temperatures. We are committed to meeting and exceeding our customers' needs and work closely with clients to develop customized solutions tailored to their unique requirements.